Prior to founding User Centric in 1999, Gavin had over 20 years of experience in corporate and academic environments, leading usability and design teams responsible for customer satisfaction of mobile devices, software interfaces, voice messaging systems, and web applications. As a former president of an Internet start-up, Principal at a Web development company, member of Ameritech‘s human factors group, and Director at Human Factors International, Gavin brings the variety of experience necessary to meet clients’ needs and build teams unique to each project. He is an adjunct faculty member at the DePaul University and a frequent presenter at conferences. He is also the lead inventor of several patents. Gavin has an MA in Experimental Psychology from Loyola University.