Insights Leader - GE Healthcare
Michelle TownshendInsights Leader - GE Healthcare
Michelle is an innovative and engaging critical care clinician with experience in medical device design, patient safety, and human factors testing. She manages multiple user research programs all along the development cycle and works tirelessly to ensure clinical needs are met in the user interface. In her role at GE Healthcare, Michelle works with global design and development teams to help solve some of the toughest challenges in the acute care setting. Michelle has a degree from Michigan State University.
Managing Director - Bold Insight
Gavin LewManaging Director - Bold Insight
Gavin S. Lew. Gavin has over 25 years of experience in corporate and academic environments. He founded User Centric in 1999 and grew it to be the largest private UX consultancy in the US. After selling the company to GfK, one of the largest market research companies in the world, he continued at GfK to lead the North American UX team to become one of the most profitable business units of the parent organization. He is a frequent presenter at national and international conferences and the inventor of several patents. He is an adjunct professor at DePaul and Northwestern Universities. Gavin spent seven years in the doctoral program at Loyola University but departed ABD (all but dissertation). He has an Masters in Experimental Psychology from Loyola University. Gavin currently is the Managing Director of Bold Insight, part of a globally funded and employee owned UX consulting practice.
UX Researcher - Google
Harini KarthikUX Researcher - Google
Harini is a user experience research leader with close to a decade’s experience spanning e-commerce, hardware and a boutique UX Research consultancy firm. For the last 5 years she has been instrumental in building UX research functions and processes from scratch with the e-commerce giants in India. Currently she manages multiple UX research tracks through a 10 member team in a matrix UX structure at Flipkart. She is a strong proponent of baking products with research insights that stem from deep customer understanding.
Design Head - Flipkart
Sameer ChavanDesign Head - Flipkart
Sameer has over 23 yrs of design and leadership experience at leading product companies building desktop, web, mobile, wearable & Speech applications. He holds a Master’s degree in Industrial Design from IIT Mumbai and a Bachelor's degree in Mechanical Engineering. He has published papers, UX patents and has been a speaker at many conferences and colleges. Presently he is the Head of Design at Flipkart. He has played multiple roles ranging from VP of Design to being a design consultant and entrepreneur. He as worked as VP of Products at Spire Technology, Director Experience Design at Intuit & Human factors Lead at Intel California. Before this, he was Chief Researcher for LG R&D Lab in Seoul, South Korea. Sameer has also worked at enterprise software companies across India namely Oracle in Hyderabad and Siemens in Pune. He nurtured his entrepreneurial skills as VP of Design for Naukri.com in Noida. Early in his career, Sameer was an Industrial designer working for Piaggio scooter in Pontedera, Italy and as lead engineer in Mahindra & Bajaj Auto
Managing Director - Bold Insight
Robert SchumacherManaging Director - Bold Insight
Bob has more than 25 years of experience in UX research. He works across a variety of industries and products. With a passion for global testing, Bob authored The Handbook of Global User Research. He holds several patents, and speaks frequently on the latest trends in UX research at national and international conferences. He is co-founder of Bold Insight, and founded the first international network of UX consulting firms, which has grown to 25 countries. Bob holds a PhD in Cognitive and Experimental Psychology from the University of Illinois, Urbana-Champaign.
EVP - Ipsos NA
Peter MackeyEVP - Ipsos NA
A successful marketing and business leader with expertise in growing and managing marketing service organizations with a global customer base. A multi-faceted marketing career with deep experience in market research, brand building, communications and user experience. A focus on leveraging technology to find new ways to engage with and understand customers and their needs. Strong track record of delivering aggressive revenue growth and profitability, assembling and leading winning teams, forging long lasting relationships with clients and partners.
Director - Sutherland Labs
Simon HerdDirector - Sutherland Labs
Simon is a Director of Design Research at Sutherland Labs in London, and a worldwide expert in UX and Customer Experience. He is a co-founder of the UXalliance and leads engagements for clients in retail, media, telecoms and healthcare. His two decades of experience have seen him create and refine a range of digital services, map customer journeys for some of the most well-known companies in the world.
VP of UX - Ipsos
Alex CastellanosVP of UX - Ipsos
Alex is a veteran political strategist turned UX researcher who has a love for technology and design. He has deep experience in project management, qualitative research and loves the opportunity to empathize with User stories. He is passionate about exploring behaviors and needs through one-on-one and group discussions. Alex holds an M.B.A. from Notre Dame and a broad array of certifications including Riva Certified Moderator, University of Chicago Project Management, and a Second City Improv degree.
Head Digital Strategy - Assist Digital
Luca PetroniHead Digital Strategy - Assist Digital
Owner - Mantaray
Helga StegmannOwner - Mantaray
Helga is a leader, passionate about putting the customer at the heart of the business, driving solutions through customer-insights and behaviour. Her passion is to create best-in-class experiences using the latest exponential technologies. Helga is experienced in building, managing and mentoring UX teams with an aim to inspire and lead teams to do great things.
Founder - Multiply Ventures
Bhushan PatilFounder - Multiply Ventures
An IIT Mumbai Alumni with 21 years of Product and business leadership experience. Recently worked as President at Paytm & Paytm Mall, Director for international business at Alibaba, China and earlier led product and business roles at Zapak, Yahoo, Talisma & Vendio. Has experience of working in various international and Indian markets building consumer businesses, raising funds and global partnerships.
Studio Director - Philips
Abhimanyu KulkarniStudio Director - Philips
Chief Manager - Asian Paints
Ramya BalasubramaniamChief Manager - Asian Paints
Ramya is a marketing professional with over 15 years’ experience in putting together customer experience processes both digital and otherwise. She currently heads the Digital and CX efforts at Asian Paints Ltd and is in the thick of the company’s digital transformation efforts. She specialises in bridging the gap between technology and marketing minds. She is passionate about creating digital solutions that deliver value to both, the business and its customers.