Pallavi Kutty

Executive Director & Head of UX, JP Morgan Chase
Transforming Banking Experiences

The pandemic has pushed all of us into relying completely on digital services. Enabling customers to safely conduct all of their banking activities online led to a major rethink among Banks. How is banking transforming to meet consumer expectations around digital engagement? How are banks enhancing identity and authentication experiences to provide safe and secure online banking? Join Pallavi to explore the changing face of banking experiences.

Pallavi has 20+ years of experience across all stages of design thinking and doing in enterprise and consumer sectors. She is currently Head of UX Digital Identity & Authentication at JP Morgan Chase. In the past she led design and research teams in organizations such as Capital One, Move Inc., and SAP.

11:30 - 12:15 pm

Main Track 4th Dec

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