Insights Leader - GE Healthcare
Michelle TownshendInsights Leader - GE Healthcare
Michelle is an innovative and engaging critical care clinician with experience in medical device design, patient safety, and human factors testing. She manages multiple user research programs all along the development cycle and works tirelessly to ensure clinical needs are met in the user interface. In her role at GE Healthcare, Michelle works with global design and development teams to help solve some of the toughest challenges in the acute care setting. Michelle has a degree from Michigan State University.
Managing Director - Bold Insight
Gavin LewManaging Director - Bold Insight
Gavin S. Lew. Gavin has over 25 years of experience in corporate and academic environments. He founded User Centric in 1999 and grew it to be the largest private UX consultancy in the US. After selling the company to GfK, one of the largest market research companies in the world, he continued at GfK to lead the North American UX team to become one of the most profitable business units of the parent organization. He is a frequent presenter at national and international conferences and the inventor of several patents. He is an adjunct professor at DePaul and Northwestern Universities. Gavin spent seven years in the doctoral program at Loyola University but departed ABD (all but dissertation). He has an Masters in Experimental Psychology from Loyola University. Gavin currently is the Managing Director of Bold Insight, part of a globally funded and employee owned UX consulting practice.
UX Researcher - Google
Harini KarthikUX Researcher - Google
Harini is a user experience research leader with close to a decade’s experience spanning e-commerce, hardware and a boutique UX Research consultancy firm. For the last 5 years she has been instrumental in building UX research functions and processes from scratch with the e-commerce giants in India. Currently she manages multiple UX research tracks through a 10 member team in a matrix UX structure at Flipkart. She is a strong proponent of baking products with research insights that stem from deep customer understanding.
Design Head - Flipkart
Sameer ChavanDesign Head - Flipkart
Sameer has over 23 yrs of design and leadership experience at leading product companies building desktop, web, mobile, wearable & Speech applications. He holds a Master’s degree in Industrial Design from IIT Mumbai and a Bachelor's degree in Mechanical Engineering. He has published papers, UX patents and has been a speaker at many conferences and colleges. Presently he is the Head of Design at Flipkart. He has played multiple roles ranging from VP of Design to being a design consultant and entrepreneur. He as worked as VP of Products at Spire Technology, Director Experience Design at Intuit & Human factors Lead at Intel California. Before this, he was Chief Researcher for LG R&D Lab in Seoul, South Korea. Sameer has also worked at enterprise software companies across India namely Oracle in Hyderabad and Siemens in Pune. He nurtured his entrepreneurial skills as VP of Design for Naukri.com in Noida. Early in his career, Sameer was an Industrial designer working for Piaggio scooter in Pontedera, Italy and as lead engineer in Mahindra & Bajaj Auto
Senior Data Scientist, PXD, South Korea
Jeongwoo RyuSenior Data Scientist, PXD, South Korea
With his keen interest in combining data science and user experience design, Jeongwoo Ryu has been working at PXD as a senior data scientist. Before joining PXD, he had worked for a fin-tech startup and a global social media startup in South Korea. He holds MS in data-science at Seoul National University and BS in industrial engineering at Yonsei University.
Head of Design, Amazon
Biju DamodharanHead of Design, Amazon
Prior to Amazon, Biju was Senior Manager of Design at Yahoo! India R&D where he was responsible for leading design for Yahoo! Small Business. He was previously leading some of Yahoo!’s design efforts on Mail and Calendar. Prior to joining Yahoo!, Biju worked for Cognizant Advanced UI Design Group designing business applications for major Insurance and healthcare companies, designing websites for NASDAQ, mentoring and managing design teams. Biju also worked with ZOHO Corp designing web applications for Network Management Systems
Managing Director - Bold Insight
Robert SchumacherManaging Director - Bold Insight
Bob has more than 25 years of experience in UX research. He works across a variety of industries and products. With a passion for global testing, Bob authored The Handbook of Global User Research. He holds several patents, and speaks frequently on the latest trends in UX research at national and international conferences. He is co-founder of Bold Insight, and founded the first international network of UX consulting firms, which has grown to 25 countries. Bob holds a PhD in Cognitive and Experimental Psychology from the University of Illinois, Urbana-Champaign.
EVP - Ipsos NA
Peter MackeyEVP - Ipsos NA
A successful marketing and business leader with expertise in growing and managing marketing service organizations with a global customer base. A multi-faceted marketing career with deep experience in market research, brand building, communications and user experience. A focus on leveraging technology to find new ways to engage with and understand customers and their needs. Strong track record of delivering aggressive revenue growth and profitability, assembling and leading winning teams, forging long lasting relationships with clients and partners.
Co-founder - Axance
Frederic GaillardCo-founder - Axance
Frederic has more than 20 years of experience on research and design for digital services, his professional objective is to include effectively the user in digital products and organizations. In 1999, he co-founded Axance, the first and largest French user research agency in France, he is also an active member of UXalliance: the first - and most experienced - international network specialized in UX. Frederic has managed dozen of international research projects and has contributed to the collective book “Handbook of Global User Research” edited by Bob Schumacher. L
User Research Project Manager
Marine DebusscheUser Research Project Manager
Marine is a talented project manager with strong skills on research and organization. She has a tremendous empathy for users and for project teams, her passion is to make people working together, she has a unique sense of putting teams in a good mood to look in the same direction. Marine is in charge of International research at Axance, but her main focus is to drive change in organization through user research.
Lead User Experience Specialist, Facebook
Melissa ZLead User Experience Specialist, Facebook
As the lead researcher guiding product teams across Facebook, Instagram, and WhatsApp, Melissa focuses on creating experiences for the Next Billion regardless of their digital skill level. She spends over a third of her time regularly conducting fieldwork in markets such as Mexico, Brazil, Peru, Kenya, Nigeria, India, Indonesia, Thailand, and the Philippines. Her research has empirically led to bringing tens of millions online each year. Along with her passion projects at Facebook, Melissa brings over 15 years of research experience across multiple industries ranging from luxury automotive, consumer goods, technology, healthcare and government
Director - Sutherland Labs
Simon HerdDirector - Sutherland Labs
Simon is a Director of Design Research at Sutherland Labs in London, and a worldwide expert in UX and Customer Experience. He is a co-founder of the UXalliance and leads engagements for clients in retail, media, telecoms and healthcare. His two decades of experience have seen him create and refine a range of digital services, map customer journeys for some of the most well-known companies in the world.
VP of UX - Ipsos
Alex CastellanosVP of UX - Ipsos
Alex is a veteran political strategist turned UX researcher who has a love for technology and design. He has deep experience in project management, qualitative research and loves the opportunity to empathize with User stories. He is passionate about exploring behaviors and needs through one-on-one and group discussions. Alex holds an M.B.A. from Notre Dame and a broad array of certifications including Riva Certified Moderator, University of Chicago Project Management, and a Second City Improv degree.
Head Digital Strategy - Assist Digital
Luca PetroniHead Digital Strategy - Assist Digital
Luca Petroni is one of the Partners and a practice director at Assist S.p.A. a leading user experience, technology and management consultancy firm based in Milan, Italy. He joined Assist Digital via the acquisition of EXIT Consulting, the UX consultancy he had founded in 2003 Luca experience ranges from the evaluation and design of interactive systems (web, mobile, Intranet, e-learning, IVR) to the design of digital services for several industries including Telco, Banking and Selfcare. Luca was visiting researcher at Apple Design Center in Cupertino (Apple Design project 1996). He has collaborated with the Interaction Design Lab of University of Siena since 1995 and completing his PhD in Human Computer Interaction from the University of Rome. He has been teaching cognitive ergonomics at several universities in Italy including the Polytechnic University of Milan and the University of Siena
Owner - Telono SA
Florian EggerOwner - Telono SA
Florian Egger is the Managing Director of Telono SA, a Swiss user experience (UX) research and design agency he founded in 2005. He works with a team of user researchers and interaction designers who strive to make interactions with products and services more useful, more usable and more enjoyable. Florian has extensive international experience in sectors ranging from healthcare to finance or international organizations, where he has set up systematic user-centered design processes to achieve business success. Florian holds a PhD in Human-Computer Interaction (HCI) From the Eindhoven University of Technology, an MSc in HCI from University College London and a BSc in Psychology & Philosophy from the City University, London.
Research Manager at Whatsapp Inc.
Mrinalini RaoResearch Manager at Whatsapp Inc.
COO & Head of Research, PeepalDesign
Mrudula SreekanthCOO & Head of Research, PeepalDesign
Mrudula has over 15 years of experience as a UX Researcher and Designer. She has worked in organizations like SAP, Samsung and Oracle before joining the bandwagon of PeepalDesign. She is passionate about people and loves interacting with people and understanding their challenges. She is currently heading the research team at PeepalDesign which is one of India's largest UX consultancies based in Bangalore.
Owner - Mantaray
Helga StegmannOwner - Mantaray
Helga Stegmann from our UXalliance partner in South Africa and company owner of Mantaray will be talking about her two passions: Africa and User Experience. Africa has some of the fastest growing economies in the world. Organisations designing next generation technology for this market often fail on their first attempt, this is mainly due to not understanding the context of use and the level of diversity any African country presents. Helga Stegmann will discuss how companies can design products & services that African markets will adopt, and some of the challenges she has seen over the last 15 years.
Founder - Multiply Ventures
Bhushan PatilFounder - Multiply Ventures
An IIT Mumbai Alumni with 21 years of Product and business leadership experience. Recently worked as President at Paytm & Paytm Mall, Director for international business at Alibaba, China and earlier led product and business roles at Zapak, Yahoo, Talisma & Vendio. Has experience of working in various international and Indian markets building consumer businesses, raising funds and global partnerships.
Studio Director - Philips
Abhimanyu KulkarniStudio Director - Philips
Abhimanyu Kulkarni is Creative Director and location manager of Philips Design, India. He manages a multidisciplinary design team of 55 designers based in Bangalore that works across healthcare and personal health as well as with Philips Research and Philips Healthworks (Philips accelerator for startups). Prior to that, he was in Philips Design’s Hong Kong branch as Senior design manager for global account of Audio Multimedia applications for 7yrs. Abhimanyu graduated from IDC, IIT Mumbai and has worked across multiple locations of Philips in Asia and Europe on a variety of projects and has a number of international design awards to his credit, including CES innovation, ID USA, Hong Kong industries award. In his spare time, Abhimanyu draws cartoons and writes screenplays. A screenplay written by him was the winner of NFDC national script competition in 2014
Chief Manager - Asian Paints
Ramya BalasubramanianChief Manager - Asian Paints
Ramya is a marketing professional with over 15 years’ experience in putting together customer experience processes both digital and otherwise. She currently heads the Digital and CX efforts at Asian Paints Ltd and is in the thick of the company’s digital transformation efforts. She specialises in bridging the gap between technology and marketing minds. She is passionate about creating digital solutions that deliver value to both, the business and its customers.
Head of Research, Amazon
Neha AroraHead of Research, Amazon
Neha Arora leads the Amazon User research team that focuses on understanding how people live their lives and interact with technology, so that Amazon can respond more effectively to their needs with informed and inspired products, interfaces, and experiences. She is passionate about doing design right, and have found that passion to be infectious. She is an experienced leader in establishing high-performing UX research teams and best practices for product research and design that yield real innovation. Prior to Amazon Neha worked with Nielsen and Ipsos.